Practical introductory webinar for NHS and healthcare professionals
Healthcare services should be accessible to everyone. However, deaf people continue to experience communication barriers that can affect their access to information, appointments, treatment and care.
Join SignHealth for a practical, deaf-led introduction to making healthcare more accessible for deaf people. This webinar will help healthcare professionals recognise common barriers, communicate more effectively and identify practical changes that can improve the patient experience.
The session is also an opportunity to explore whether your wider team would benefit from more in-depth training. You will leave with a clearer understanding of your organisation’s responsibilities and how a full workshop could help your team turn that understanding into practical improvements.
Learn for £20 and help your organisation take the next step. If your service or organisation goes on to book a half-day Accessible Healthcare for Deaf People workshop, the £20 taster fee will be deducted from the booking cost.
Why attend now? Meeting the AIS helps deaf people access information, communicate with healthcare professionals and receive better quality care. With organisations expected to identify an AIS lead, review their current approach and create an implementation plan, now is the time to build your understanding and start the conversation in your service. Book your place and take the first step towards more accessible healthcare for deaf people.
What you will learn
By the end of this introductory webinar, you will be able to:
- Recognise some of the common barriers deaf people experience when accessing healthcare
- Understand more about the deaf community, British Sign Language and different communication preferences
- Identify practical ways to improve access
- Build confidence when communicating with deaf patients and service users
- Understand the relevance of the Equality Act and the Accessible Information Standard
Who should attend?
This webinar is designed for people working in NHS and healthcare settings, including:
- Clinical and non-clinical healthcare professionals
- Service and operational managers
- Patient experience and engagement teams
- Equality, diversity and inclusion leads
- Accessible Information Standard leads
- Learning and development teams
- Communications teams
- Quality improvement and complaints teams
No previous knowledge of deaf awareness or British Sign Language is required.
About SignHealth
SignHealth is a deaf-led charity working to remove barriers to the health and wellbeing of deaf people.
Our training and consultancy support organisations and professionals to deliver more accessible services. We offer practical training, deaf-access reviews and bespoke consultancy to help organisations understand barriers and take meaningful action.
Your speaker
Robin Ash – Engagement Manager, SignHealth
Robin is a native Deaf BSL signer with a wealth of experience working with and alongside deaf members of the community for over 30 years in various roles and capacities.
He has led and delivered deaf health roadshows, sharing information on the Accessible Information Standard with members of the deaf community and delivered Accessible Healthcare sessions to NHS professionals. He is passionate about ensuring equity when deaf people need to access health services, which means ensuring they have choice; they have access to information in an accessible format and the appropriate communication support to meet their needs.
Frequently Asked Questions
No. This is an introductory webinar, and no previous knowledge of deaf awareness, British Sign Language or accessible healthcare is required.
The session is primarily designed for NHS and healthcare professionals. Colleagues from other health and care organisations may also find it useful.
Yes. Each person should complete a separate registration so that they receive the joining information and can tell us about any accessibility requirements.
However, if several people from the same organisation are interested in attending, it may be more cost effective to book a separate workshop for your service, further details found here or you can complete our enquiry form to find out more.
If your service or organisation books a half-day Accessible Healthcare for Deaf People workshop after you attend, £20 will be deducted from the organisational workshop booking.
This is a booking credit rather than a cash refund to the individual attendee. Redemption details and any booking conditions will be confirmed after the taster session.
You can tell us about your requirements on the registration form or contact newbusiness@signhealth.org.uk. Please contact us as early as possible so that we can make appropriate arrangements.
Please email newbusiness@signhealth.org.uk so that we can refund you and offer your place to someone else.
