Job Title: Practice Development and Quality Manager
Location: Homebased – with frequent travel
Salary: £44,720
Contract type: Permanent
Hours: Full time
Closing date: 16 February 2025
Interviews: w/c/ 24 February 2025
Are you passionate about improving social care services and driving excellence? Do you have the expertise to enhance quality, compliance, and practice standards across a range of services? If so, we’d love to hear from you!
The Role
We are seeking a motivated Practice Development and Quality Manager to join our Social Care Leadership Team. You will play a key role in promoting best practice across our CQC-regulated services, embedding robust quality frameworks, and driving continuous improvement. Reporting to the Assistant Director of Quality Standards, you will work closely with the Head of Social Care and Registered Service Managers to ensure our services consistently meet the highest standards of care.
Key Responsibilities
Quality and Compliance:
– Develop and implement quality frameworks and governance structures.
– Conduct regular audits to ensure CQC compliance, supporting managers to address improvements.
– Act as a regulatory knowledge resource, providing expert guidance on compliance and safeguarding.
Practice Development:
– Embed a culture of excellence, supporting managers through training, coaching, and resources.
– Periodically review and develop policies and procedures in line with regulatory requirements.
Performance Monitoring and Reporting:
– Analyse and report on KPIs and safeguarding data to identify trends and drive improvements.
– Prepare detailed performance reports for senior management.
Social Care CRM Implementation:
– Lead the development and rollout of a new CRM system, ensuring it supports operational needs.
– Train staff and ensure the system is effectively adopted to improve service monitoring.
About You
Experience and Knowledge:
– Substantial experience in a quality, compliance, or practice development role within social care, healthcare, or a CQC-regulated environment.
– In-depth understanding of CQC standards, safeguarding, and regulatory frameworks.
– Proven ability to measure performance through KPIs and drive continuous improvement.
– Experience with CRM systems (advantageous).
Skills:
– Proficiency in Microsoft Office and data management tools.
– Excellent analytical and problem-solving skills, with the ability to present data effectively.
– Strong leadership and interpersonal skills to inspire and empower staff.
– Excellent written and verbal communication.
– BSL skills or willingness to learn.
Why Join Us?
At SignHealth, you will be part of a passionate and dedicated team, making a real difference to the lives of Deaf people. We offer a supportive, inclusive work environment and opportunities for professional growth.
For more information, watch or download the job description below:
We will work alongside you during your career with SignHealth to maximise your full potential with training and development to help you become the best you!
Working with your line manager you will receive an in-depth induction to give you great insight into our charity and what we do.
You will find out the role you will play in helping SignHealth deliver its mission.
Join our learning pathway with BSL, we offer paid training and development to further your BSL knowledge.
Wellbeing is at the heart of everything we do! It’s not just about our clients, it’s about you too.
Being a SignHealth employee you will also receive:
- 25 days holiday per holiday year plus bank holidays (pro-rata)
- 2 wellbeing days (pro-rata)
- After 3 months auto enrolled in the NOW pension scheme at prevailing rates
- After successful completion of probation period (normally 6 months) eligible to join Scottish widows pension employee contributes 5%, employer 6%
- Eye care vouchers
- 5 days paid study leave per year (CPD) (pro-rata)
- Expenses policy which allows payments for items when working away from home
- 2x salary life assurance scheme (death in service)
- Fully funded BSL training
- Generous sick pay policy
- Refer a friend £200 voucher for both the referee and referrer.
If this sounds like a position you would be interested in, please apply today!
We positively encourage applications from deaf people, disabled people, people of colour and people from the LGBT+ community. We will support all applicants along the journey of our recruitment process.
Offers of work are subject to: Enhanced DBS checks, Right to Work checks, satisfactory references and Medical Health clearance.
SignHealth do not hold a sponsorship licence. If you require sponsorship to work in the UK then unfortunately we are unable to consider your application.