Communication needs template letter

Many health services do not understand that a deaf person might have different communication needs and that their service needs to adjust to give us full access.

The NHS is legally required to meet our communication needs in accordance with the Equality Act 2010, Accessible Information Standard (DCB 1605 Accessible Information) and the NHS constitution.

It is important that we explain our communication preferences. If we give the information in writing, there will be a record of it.

This letter makes it clear to NHS services that we expect no more excuses, and no more barriers!

What does the letter say?

The communication needs template letter lists your preferences during appointments, how to contact you and the format you need for health or appointment information.

Here is a translation of the letter for BSL signers so that you know what it includes.

Image of template letter — This is a preview. Choose the template letter for you below.

Download a template letter

Template for deafblind people

Template for deaf BSL signers

Template for people who are hard of hearing

If the template letter is not working for you, or you need it in a different format, please contact our team at campaigns@signhealth.org.uk

How do I use it?

Print

Pick the template that matches your communication needs and click the pink button to download it.
Print the template.
Fill in the boxes with your name, address, contact details, date and signature.
Option to add other communication preferences to the list.
Give this letter to your GP, clinic, dentist or optician. Do not wait until you need an appointment. Hand it in to the reception desk.

Email

Pick the template that matches your communication needs and click the pink button to download it.
Fill in the text boxes with your name, address, contact details, the date and your signature.
Option to add other communication preferences to the list.
Email this letter to your GP, clinic, dentist or optician. Do not wait until you need an appointment.

What happens next?

What happens next? BSL

Hopefully, the health service will send you confirmation that your communication needs are recorded on your patient record.

If the information is not recorded, tell the health service you want to make a complaint.

If the health service does not meet your communication needs, please make a complaint.

Also, please let us know how it goes! We will use your feedback to improve the template and campaign for better access.

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