Social care - Beatrice's Story
Isolated after her son and husband died, Beatrice needed some extra support and company.
A complaint can be made either verbally or in writing (contact details, including BSL and e-mail, are given below and on our website). When a complaint is raised, staff will try to resolve it immediately to your satisfaction.
Staff will apologise for the fact that there was the need to complain in the first instance and explain the complaints process to you.
Staff will report the complaint to the most senior member of staff on duty and your complaint will be logged.
You will receive formal acknowledgement of your complaint within 3 working days. This will include:
Following a full investigation, a response letter will be sent to you including:
Your complaint will be closed once confirmation has been received that you are satisfied with the outcome. If you are not happy, SignHealth will support you to access further support.